Quality & Systems
The companies mission statement is “To exceed our clients expectations in all aspects – each and every time.” The culture and the most vital relationship within LCM Group is the one between the company and the client. Our vision involves the full commitment of all employees, led by the senior management team.
Quality is defined by customers’ requirements. We operate a Non Conformance Reporting (NCR) modular, which is used to strengthen each operation.
Each department has its Key Performance Indicators (KPI) which are used to measure the success of the objectives.
- Internal Management System Manual
- Management System Procedures
- Operational Procedures
- RED SKY System
LCM recognise that due to the diverse environment we operate in, there is a need to control data at all levels of the business, not only to assist LCM but our clients.
We have developed a system which has the ability to track work from receipt of order right through to issue of invoices and remittances.
The new system ensures full integration of costing and traceability which results in each work item, large or small, has its own unique reference code.
RED SKY provides commercial accuracy along with “Real Time Data Flow” which clients can access via the portal to check on progress.